At bnn55, protecting the personal information of our Pakistani players is not a compliance checkbox — it is a foundational operating principle. This Privacy Policy explains precisely what data bnn55 collects, why we collect it, how it is stored and secured, who we share it with, and what rights you hold over your information at every stage of your relationship with our platform.
These six principles underpin every data handling decision made within bnn55. They are operational commitments, not aspirational statements.
All personal data is encrypted at rest and in transit using 256-bit SSL/TLS. Access is restricted to authorised personnel only, with role-based access controls and activity logging.
bnn55 does not sell, rent, or trade your personal data to third parties for advertising, marketing, or commercial profiling purposes — ever. Your information is used to run the platform and nothing else.
You have the right to access, correct, or request deletion of your personal data at any time. Data subject requests are processed within 30 days and acknowledged within 72 hours of receipt.
bnn55 collects only the data required to operate the platform, verify your identity, process transactions, and fulfil regulatory obligations. We do not collect data speculatively or without a defined purpose.
Personal data is retained only for as long as required by the purpose for which it was collected, or as mandated by our licensing obligations. Account closure triggers a structured data retention review.
We write our Privacy Policy to be understood by real people, not only legal professionals. Where technical terms are unavoidable, we explain them. Pakistani players deserve to understand how their data is handled.
This Privacy Policy is issued by bnn55 ("bnn55", "we", "us", or "our") and applies to all personal data collected, processed, and stored in connection with the operation of the bnn55 platform — comprising the website at bnn55.bio, the bnn55 mobile application, the casino, sportsbook (including cricket and PSL betting markets), slots, live dealer tables, VIP programme, and all associated support and communications channels.
This Policy applies to all individuals who interact with bnn55 in any capacity, including registered account holders, prospective users who visit bnn55.bio without registering, and individuals who contact bnn55 customer support. It covers personal data collected about players across Pakistan — including users in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, and all other regions — where bnn55 accepts registrations.
This Policy should be read alongside the bnn55 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between bnn55 and its users.
For the purposes of applicable data protection law, the data controller responsible for your personal data is the bnn55 entity that holds the international gaming license under which bnn55 operates. This entity is responsible for determining the purposes and means of processing your personal data in connection with the bnn55 platform.
If you have any questions regarding the identity of the data controller, or if you wish to exercise any of the data subject rights described in Section 11 of this Policy, you may contact the bnn55 Data Protection contact through the channels listed in Section 16.
bnn55 collects personal data across several categories, each serving a defined operational or regulatory purpose. The following table summarises the categories of data collected and the primary purpose of collection:
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC image (front & back), selfie photograph | KYC verification; age verification; regulatory compliance |
| Contact Data | Registered email address, Pakistani mobile number, residential address (city, province) | Account management; 2FA delivery; support communications |
| Financial Data | JazzCash account reference, EasyPaisa account reference, HBL/UBL/Meezan account holder name, transaction amounts, deposit and withdrawal history | Payment processing; AML compliance; withdrawal verification |
| Transaction Data | Bet records, game session history, win/loss records, bonus usage history, VIP points ledger | Account management; responsible gaming monitoring; dispute resolution |
| Technical Data | IP address, device type and model, operating system, browser type, session identifiers, login timestamps, geolocation (city/region level) | Security monitoring; fraud prevention; platform optimisation |
| Preference Data | Favourite games list, notification preferences, responsible gaming limit settings, self-exclusion status | Personalised platform experience; responsible gaming tool operation |
| Communication Data | Live chat transcripts, support ticket content, email correspondence with bnn55 | Support quality assurance; dispute documentation; training |
bnn55 collects personal data through several mechanisms, each of which is described below. Understanding how data reaches us helps you make informed decisions about the information you share when using the platform.
The majority of data bnn55 holds about you is information you provide directly, including during account registration (name, email, mobile number, date of birth), KYC verification (CNIC images, selfie), payment method registration (JazzCash or EasyPaisa account reference), and communications with our support team (live chat, email, and support tickets).
When you use the bnn55 platform, our systems automatically record certain technical data about your interaction. This includes your IP address, the device and browser you use to connect, session timestamps, pages visited, games played, and betting activity. This data is collected through server logs, session management systems, and cookies (see Section 7).
bnn55 may receive data about you from third parties in limited circumstances, including:
bnn55 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:
bnn55 uses the personal data it collects for defined purposes only. We do not use your data in ways that would be inconsistent with the purposes stated at the time of collection. The primary uses of your data on the bnn55 platform are:
bnn55 uses cookies and similar tracking technologies on the bnn55.bio website and within the platform to support essential platform functions, improve your experience, and monitor platform performance. Cookies are small text files stored on your device by your browser.
bnn55 does not sell your personal data. We share personal data with third parties only to the extent necessary to operate the platform, meet regulatory obligations, or protect the security of the platform and its users. The following categories of third parties may receive your data:
All third parties who process personal data on behalf of bnn55 are required to enter into data processing agreements that impose obligations equivalent to those applicable to bnn55 under this Privacy Policy.
As a platform operating under an international gaming license, bnn55's infrastructure and some of its third-party service providers are located outside Pakistan. Accordingly, your personal data may be transferred to, stored in, and processed in countries other than the one in which you reside.
Where such transfers occur, bnn55 ensures that appropriate safeguards are in place to protect your personal data, including contractual data transfer mechanisms approved by the relevant data protection authority, and ensuring that receiving parties maintain data protection standards substantively equivalent to those observed by bnn55.
By using the bnn55 platform, you acknowledge and consent to the transfer of your personal data outside Pakistan to the extent described above and as necessary for bnn55 to operate the platform and fulfil its regulatory obligations.
bnn55 retains your personal data for the period necessary to fulfil the purpose for which it was collected, or for such longer period as required by the platform's licensing obligations or applicable law. The following retention framework applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| KYC & Identity Documents | 5 years after account closure | Gaming license AML obligation |
| Transaction & Betting History | 5 years after the transaction date | Regulatory record-keeping; dispute resolution |
| Account Credentials & Profile | Duration of account + 5 years post-closure | Contractual; regulatory |
| Support Communications | 3 years from the date of the communication | Legitimate interest; dispute documentation |
| Technical & Session Logs | 12 months from creation | Security monitoring; fraud investigation |
| Marketing Consent Records | Duration of consent + 2 years after withdrawal | Accountability requirement |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for aggregate analytics purposes.
As a bnn55 user and data subject, you hold the following rights in respect of your personal data held by bnn55. These rights may be exercised at any time by contacting bnn55 through the channels described in Section 16. bnn55 will acknowledge your request within 72 hours and respond substantively within 30 days.
Request a copy of all personal data bnn55 holds about you, including the purpose for processing and the categories of data held.
Request correction of inaccurate or incomplete personal data. Certain data (CNIC, date of birth) can only be corrected via re-submission of supporting documentation.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, and where no overriding legal obligation requires its retention.
Request that bnn55 restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or a legitimate interest objection is being assessed.
Request your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible and where processing was based on consent or contract.
Object to processing based on legitimate interests, including profiling for personalisation or direct marketing. Marketing objections are actioned immediately upon receipt.
bnn55 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. The following technical and organisational measures are in place:
The bnn55 platform is strictly restricted to individuals who are 21 years of age or older. bnn55 does not knowingly collect personal data from individuals under the age of 21, and does not permit individuals under that age to register for or use the bnn55 platform.
Age verification is conducted as part of the KYC process using CNIC documentation issued by NADRA, Pakistan. Any account identified as being held by an individual under the age of 21 will be closed immediately, with any real-money balance returned to the verified payment source and all associated data deleted or anonymised in accordance with applicable regulatory obligations.
If you have reason to believe that a minor has registered for or is using a bnn55 account, please contact bnn55 support immediately via live chat or email so that the account can be investigated and, if confirmed, closed promptly.
Where you have provided explicit consent during registration or through your account notification preferences, bnn55 may send you promotional communications regarding:
You may withdraw your consent to marketing communications at any time by updating your notification preferences in Account Settings, or by contacting bnn55 support. Withdrawal of marketing consent does not affect your ability to use the bnn55 platform, nor does it affect the lawfulness of any marketing communications sent prior to the withdrawal.
bnn55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When material changes are made, bnn55 will notify users via a prominent notice displayed on the bnn55 platform upon login, and/or via email to your registered address.
The "Effective Date" shown at the top of this Policy and in the page header will be updated to reflect the date on which the revised Policy takes effect. Continued use of the bnn55 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
Previous versions of this Privacy Policy are available upon request from bnn55 Customer Support — contact the support team via live chat or email and quote the version number and effective date of the version you wish to access.
For all privacy-related queries, data subject rights requests, or concerns regarding bnn55's handling of your personal data, please contact us through the following channels:
bnn55 will acknowledge all privacy-related requests within 72 hours of receipt and will provide a substantive response within 30 calendar days. Where additional time is required for complex requests, we will notify you of the extension and the reason for it within the initial 30-day period.
If you are not satisfied with bnn55's response to a privacy complaint or data subject rights request, you have the right to escalate your complaint to the supervisory authority in the jurisdiction of bnn55's data controller, or to seek independent dispute resolution through the mechanism specified by bnn55's international gaming licensing authority.
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